Effective Date: 19-11-2024
At Luxury Ride, we prioritize the privacy of all our users and drivers. This Privacy Policy explains how we collect, use, share, and protect your information when you use the Luxury Ride User or Driver app (collectively, the “Apps”).
1. Information We Collect
1.1. For Riders (User App):
- Personal Information: Name, contact details, profile photo.
- Payment Information: Card details, payment history.
- Ride Details: Pickup and drop-off locations, ride history, trip preferences.
- Device Information: Device type, operating system, and app usage.
1.2. For Drivers (Driver App):
- Personal Information: Name, contact details, government-issued ID, profile photo.
- Vehicle Details: Registration number, model, and photos of your vehicle.
- Bank Information: Account details for earnings payouts.
- Ride Details: Location data (real-time tracking), ride history, and earnings.
- Device Information: Device type, operating system, and app performance data.
2. How We Use Your Information
For Riders:
- Facilitate ride bookings and provide accurate trip information.
- Process payments securely.
- Enhance your app experience and personalize services.
For Drivers:
- Enable you to accept and complete trip requests.
- Manage earnings and process payouts.
- Ensure compliance with regulations and enhance operational efficiency.
General Purposes (Both):
- Improve app functionality and troubleshoot issues.
- Protect against fraud, unauthorized access, and other illegal activities.
- Comply with legal and regulatory obligations.
3. Sharing Your Information
3.1. Shared with Other Users:
- Riders see driver details like name, profile photo, vehicle information, and location during rides.
- Drivers see rider details such as name and pickup location.
3.2. Third-Party Service Providers:
- Payment processors for transactions.
- Navigation and mapping services for route optimization.
- Customer support platforms for resolving queries.
3.3. Legal Authorities:
- When required by law or to protect the rights and safety of our users, drivers, and the public.
4. Your Rights
As a user of our Apps, you have the right to:
- Access, update, or delete your personal information.
- Restrict or object to specific data processing activities.
- Withdraw consent where data collection is based on your permission.
For requests related to your data, contact us at [Insert Contact Email].
5. Data Security
We employ industry-standard measures to protect your data, including encryption, firewalls, and secure servers. While we strive for complete security, no system can guarantee absolute safety from breaches.
6. Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, or resolve disputes. Once your data is no longer needed, we securely delete or anonymize it.
7. Children’s Privacy
Our Apps are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected data from a minor, we will take steps to delete it.
8. Updates to This Privacy Policy
We may revise this Privacy Policy periodically. Updates will be posted in the Apps, and significant changes may be communicated directly.
9. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
- Email: info@luxuryridess.com
By using the Luxury Ride User or Driver app, you agree to this Privacy Policy and the processing of your data as outlined above.